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UX Strategy Director

Location: London | United Kingdom

Category: Creative

Type: Permanent

Salary: £100000 to £1600000 per year

Benefits: + bonus and benefits package of £30K+

The Role:

In short: We need an Experience Strategy Director to join a growing Digital Innovation practice with 10+ years of relevant agency, client-side (public or private sector), or consultancy experience.

Focused on the connection between strategy, experience, and Cloud transformation, this role will be responsible for leading a team of insight, strategy, design, and user experience professionals in experience-focused pre-sales activities (e.g., crafting points of view) new business pursuits (e.g., bringing Experience Consulting directly to market, and embedding experience in large, consulting-wide Cloud transformation opportunities) and client delivery (e.g., leading multi-disciplinary projects and programmes).

In particular, the role will focus on growing client relationships and tangible revenue opportunities across industry sectors as part of Cloud Transformation team.

About you:

You are a highly-motivated, client-focused strategy professional, with a passion for using the power of creativity, and design to solve problems and deliver sustained business outcomes. You have a keen eye for detail, and you are also able to see the bigger picture. You deliver consistently for a broad range of clients. You thrive working in high-performing, multi-disciplinary teams, and you embrace the challenges that come with large — often complex — transformation projects, with major National and Global organisations seeking to build trust and solve important problems across sectors. You will have a Bachelor’s Degree in a relevant field, and ideally, a Master’s Degree in a related field.

Your day-to-day:

You will lead a diverse team of researchers, experience strategists, designers and co-creation specialists as part of an Innovation Hub
You will be responsible for designing, scoping, leading and delivering multi-channel product, service, and experience design and innovation projects for clients and their employees and customers, with a particular emphasis on Cloud opportunities
You will lead project engagements with clients across business strategy, management consulting, and technology, with an emphasis on Cloud
You will lead business development activities through leading the development of client proposals and propositions

 

The ideal candidate should also be able to demonstrate:

Experience managing people, and/or career coaching
Applied knowledge of agile development and delivery approaches, frameworks, and tools
Have experience working in a complex environment with a matrixed organisational structure
Have experience managing a pipeline of opportunities, meeting quarterly sales targets, and exceeding them

Minimum must have requirements:

Have a proven track record of delivering measurable topline and organic growth
Have a proven track record of building, growing, and leading multi-disciplinary teams
Have a proven track record of forming strong and enduring client relationships
Have extensive experience shaping and leading Primary Insight (qualitative & quantitative research, and “user research”), Service Design, Experience Strategy, Experience Design, and Product and Service Innovation projects and programmes
Have extensive experience crafting experience-focused B2C, B2B, and B2E strategies across all parts of the sales, service, and support lifecycle
Have extensive experience authoring high-impact, practitioner-level (i.e., discipline specific) written content, and mastered the art of presenting it
Be able to demonstrate mastery of contemporary experience-focused strategic frameworks, methods, and tools (e.g., business models, value propositions, prioritisation frameworks, project approaches, etc) and a proven track record of applying these across a broad range of clients, sectors, and industries
Be able to demonstrate mastery of the Human Centred Design process, and in particular its application to B2B — designing B2B products, services, and experiences, and innovating in the B2B space
Be able to demonstrate a current understanding of Cloud platforms, players and their position within the market, opportunities for business, and contemporary challenges
Be able to demonstrate an understanding of how to build and manage brands (B2C, B2B, B2E) for differentiation and relevance across omni-channel experiences

For a full spec please send through your CV and case studies to emma@truffletalent.com

 

UK visa sponsorship available.

Truffle will reply to successful applicants within 48 hours.

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Truffle is made up of experienced and trusted consultants with backgrounds in creative and digital recruitment from leading agencies. Our clients keep coming back to us because we're straight talking, proactive and in tune with our marketplace. We don’t believe in the ‘hard sell’ approach, we're organic in the way we work and this works well for our clients.

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