Senior Experience Strategis

Job title: Senior Experience Strategist

Where: This Agency is an award-winning global customer experience agency. They sit at the epicentre of creativity, strategy, and technology. The team cover product innovation, service design, UX/CX strategy and solutions.

Clients include: Energy, Finance, B2B, Ecom, Fashion.

The Gig:

• Working across a diverse range of clients and projects.
• Deliver across strategy, insight, design, implementation, testing and optimisation.
• Lead and deliver against Service Design briefs
• Lead audits to assess and analyse, looking for opportunities to improve.
• Understand the customer, perform research and analysis, develop insight to help the development of the UX strategy and inform decisions.

Desired skills:

• 4+ years experience working within a UX focused role
• Confident working on service design, as well as helping to champion the value of service design internally.
• Be a leader, and an excellent communicator, with confidence in a client-facing role.
• An inquisitive and creative mind set, with the ability to empathise with the end user.
• Ability to apply a mix of qualitative and quantitative analysis techniques to produce insights that help our clients improve their UX.

Full spec available

Salary approx £50k plus training and a great benefits package.

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